👉 Senior Connect Toll-Free Call Centre: 1-833-853-9727 (Saturdays & Sundays, 12:00 PM – 2:00 PM PT-Pilot Program)

Canadian Senior Connect — Frequently Asked Questions

Here you’ll find answers to common questions about Canadian Senior Connect Society, Senior Connect Online, the HelpNow app, our support services, safety, privacy, and how to contact us.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What is Canadian Senior Connect Society?

Canadian Senior Connect Society is a British Columbia nonprofit society dedicated to supporting seniors, families, caregivers, and communities. Our work includes Senior Connect Online and the development of HelpNow, a mobile app designed to help people stay connected and supported when help is needed.

What is HelpNow?

HelpNow is a mobile app being developed by Canadian Senior Connect Society in British Columbia, Canada. It is designed to help seniors, families, trusted contacts, and individuals stay connected and supported when help is needed. Features include Request Help Now, Wellness Check, Trusted Contacts, My Profile, and location sharing. HelpNow is not a replacement for 911 or emergency services.

Can HelpNow be used outside Canada?

Yes. HelpNow can be used internationally with an internet connection. Messaging and other communication features may vary depending on the country, mobile carrier, internet connection, and local service availability.

Does Canadian Senior Connect or HelpNow ask for financial information?

No. Canadian Senior Connect Society and HelpNow will NEVER ask you for your credit card number, bank account information, online banking password, PIN, security code, or other financial information through a phone call, text message, email, or website request. Never provide financial information to anyone claiming to represent Canadian Senior Connect Society or HelpNow.

What is Senior Connect Online?

Senior Connect Online is a support and connection service of Canadian Senior Connect Society designed to help seniors, families, caregivers, and community members stay connected and find helpful information and resources.

How can Canadian Senior Connect help me?

Canadian Senior Connect Society provides friendly support and information for seniors, families, caregivers, and community members. We can help with general information, community resources, guidance and referrals, connection to Senior Connect Online, and information about the HelpNow app.

Senior Connect Call Centre: (833) 853-9727

Does HelpNow replace 911?

No. HelpNow does not replace 911 or other emergency services. If you are experiencing an immediate or life-threatening emergency, call 911. HelpNow is designed as a support and connection tool and is not a monitored emergency response service.

How can I contact Canadian Senior Connect Society?

You can contact Canadian Senior Connect Society through our Senior Connect Call Centre at (833) 853-9727. Our support service can provide general information, guidance, referrals, and information about Senior Connect Online and the HelpNow app. Our call centre is not an emergency or medical service. If you are experiencing an immediate or life-threatening emergency, call 911.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.