PRIVACY POLICY

Canadian Senior Connect Society
Senior Connect Online & HelpNow

Effective Date: September 17, 2026
Last Updated: September 17, 2026
British Columbia, Canada

1. Introduction

Canadian Senior Connect Society is a British Columbia nonprofit society dedicated to supporting seniors, families, caregivers, and communities.

This Privacy Policy explains how Canadian Senior Connect Society handles personal information collected through:

• Senior Connect Online
• the HelpNow mobile application
• the HelpNow website and related websites
• communications with Canadian Senior Connect Society
• the Senior Connect Call Centre
• forms, inquiries, and support requests

We respect your privacy and are committed to protecting personal information.

2. Personal Information We May Collect

Depending on how you use our services, we may collect information such as:

• name
• telephone number
• email address
• mailing or other address information you choose to provide
• emergency or trusted-contact information
• information necessary to provide requested support
• information submitted through website forms
• HelpNow profile information
• location information when HelpNow features are used and permission is provided
• technical information necessary for the operation, security, and improvement of the app or website

Please do not provide unnecessary sensitive information.

3. Location Information

HelpNow may use location information when you choose to use location-related features.

Location information may be used to:

• help you share your approximate or current location with selected trusted contacts
• support Help Alert features
• support Wellness Check features
• provide location-related functionality requested by you

You can control location permissions through your device settings.

4. Trusted Contacts

If you use HelpNow's Trusted Contacts features, you may provide contact information for people you choose to receive alerts or wellness messages.

You are responsible for having appropriate permission to provide another person's contact information where required.

5. How We Use Personal Information

We may use personal information to:

• provide and operate our services
• respond to questions and requests
• provide information and support
• operate HelpNow features
• communicate with users and trusted contacts when requested
• maintain account and service information
• improve the safety, reliability, and functionality of our services
• prevent fraud, misuse, and unauthorized activity
• maintain security
• meet legal and regulatory obligations

6. We Do Not Sell Personal Information

Canadian Senior Connect Society does not sell personal information to third parties.

We only collect, use, or disclose personal information for purposes that are appropriate and permitted by applicable law.

7. Financial Information and Fraud Protection

IMPORTANT: Canadian Senior Connect Society and HelpNow will NEVER ask you for your credit card number, bank account information, online banking password, PIN, security code, or other financial information through a phone call, text message, email, or website request.

If someone claims to represent Canadian Senior Connect Society or HelpNow and asks for financial information, do not provide it.

8. Sharing Personal Information

We may disclose personal information when necessary to:

• provide a service requested by you
• send an alert or message to a trusted contact selected by you
• operate technical services necessary for HelpNow or our website
• comply with legal requirements
• protect users, the organization, or others from fraud, abuse, or security threats

We do not disclose personal information for unrelated purposes without appropriate authority or consent, except where permitted or required by law.

9. Service Providers

Some technical services may be provided by third-party service providers.

These services may support functions such as:

• website hosting
• application infrastructure
• communications
• messaging
• data storage
• authentication
• security
• analytics or technical operations

Service providers are expected to handle information appropriately and only for authorized purposes.

10. Website Information

When you visit our website, certain technical information may be processed automatically by the website platform or hosting infrastructure.

This may include information such as browser type, device information, IP address, and technical activity necessary to operate and secure the website.

11. Cookies and Similar Technologies

Our website or service providers may use cookies or similar technologies for functions such as:

• website operation
• security
• preferences
• performance
• analytics

You may be able to control cookies through your browser settings.

12. HelpNow Application

HelpNow may request access to device features such as:

• location
• contacts
• telephone functions
• messaging functions

Permissions are used to provide the features you choose to use.

You can manage many permissions through your device settings.

13. SMS and Messaging

HelpNow may use messaging services to send Help Alerts, Wellness Checks, or other communications requested by the user.

Message delivery may depend on:

• mobile carriers
• internet connectivity
• country or region
• device settings
• recipient availability

International messaging availability may vary.

14. Data Security

We take reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

However, no website, application, communication system, or electronic storage system can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, resolve disputes, prevent fraud, or meet legal obligations.

When information is no longer required, it may be securely deleted or disposed of in accordance with applicable requirements.

16. Access to Personal Information

Under applicable British Columbia privacy law, individuals may have the right to request access to their personal information held by an organization.

You may contact us to request access to personal information we hold about you.

17. Correcting Personal Information

If you believe personal information we hold about you is inaccurate or incomplete, you may contact us and request a correction.

18. Privacy Questions or Complaints

If you have a privacy question, concern, or complaint, please contact:

Canadian Senior Connect Society
British Columbia, Canada
Phone: (833) 853-9727
Email: contact@seniorconnectonline.ca
Website: helpnowapp.ca

We will review privacy concerns and respond as appropriate.

19. Children's Privacy

Our services are intended primarily for adults, seniors, families, caregivers, and trusted contacts.

We do not knowingly collect personal information from children for purposes that are not appropriate or permitted by law.

20. Third-Party Websites and Services

Our website or application may contain links to third-party websites or services.

Canadian Senior Connect Society is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of third-party services they choose to use.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

The updated version will be posted on this website with a revised Last Updated date.

22. Emergency Services

HelpNow is not a monitored emergency response service and does not replace 911.

If you are experiencing an immediate or life-threatening emergency, call 911.

HelpNow is designed as a support and connection tool.

23. Contact Us

For questions about this Privacy Policy or Canadian Senior Connect Society's privacy practices:

Canadian Senior Connect Society
Senior Connect Call Centre: (833) 853-9727
Email: contact@seniorconnectonline.ca
Website: helpnowapp.ca
British Columbia, Canada